Comments & Complaints

Practice Complaints Procedure We aim to provide the best possible service to our patients but misunderstandings do sometimes happen. Please feel free to discuss any concerns at the time when they occur. We aim for a speedy resolution of problems to a mutual satisfaction.

The doctors and practice manager are available to discuss any problems. Please telephone, write or email your usual practice   swlccg.receptionrichmond@nhs.net or swlccg.receptionham@nhs.net. These email addresses are not continually monitored and must not be used for any medical/health related questions. For all health related matters please telephone the surgery as normal: Seymour House  0208 940 2802/940 3228   Lock Road 0208 940 1400/940 8922

Please see the practice complaints procedure for further details.

Comments and complaints can be raised with NHS England as commissioners of primary care 0300 311 22 33.

DATA PROTECTION

Your medical records are held in strictest confidence. Information is only passed on with your consent, within the confines of the NHS, by law, or if in the public interest.

The practice is computerised and certain details of your medical records are kept on computer. These are strictly confidential and the practice is registered with the Data Protection Act.

ZERO TOLERANCE

The practice maintains that violent or abusive behaviour towards the doctors or staff will not be tolerated and may result in your removal from our list.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.