Seymour House and Lock Road Surgeries
154 Sheen Road, Richmond, Surrey, TW9 1UU
Telephone: 0208 940 2802
Sorry, we're closed
See our other Locations
55a Lock Road Ham TW10 7LJ | Telephone: 0208 940 1400
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Your Rights
- As a NHS patient you are entitled:
- To receive general medical care from a GP on the basis of a clinical need and regardless of ability to pay.
- To change your doctor if you want, quickly and easily.
- To receive emergency medical care.
- To be treated under the NHS by a GP if you are away from home.
- To be treated by another GP in the practice if your own is not available.
- To be offered a health check when first registering with a GP.
- To request a health check if you haven’t seen a GP in more than three years
- To be offered a yearly health check if you are over 75, carried out at the surgery or at home.
- To have appropriate medicines and appliances prescribed when necessary.
- To be referred to a consultant or specialist when your GP thinks necessary and be referred for a second opinion if you and your doctor agree it is desirable.
- To be assured of confidentiality in all contacts with your GP and practice staff.
- To receive, free of charge, certificates for statutory sick pay for illness lasting more than six days and other statutory certificates where appropriate.
- To have clearly explained the diagnosis, proposed treatment, major risks and any alternatives.
- To receive a home visit at any time if your doctor feels it is necessary.
- To have access to your health records held on computer or hand written, subject to any limitations in law.
- To receive an up-to-date information booklet.
- To choose whether or not to take part in medical research and medical student training.
- To choose to be registered with a doctor who provides contraceptive and maternity services. A patient may choose her own or any doctor that provides these services.
- Where appropriate, to receive invitations for cervical screening.
- To receive appropriate childhood vaccinations and immunisations.
- To receive an invitation for free breast screening if you are a woman aged between 50 and 64 years old.
- To receive advice about health, diet, exercise, smoking, alcohol, drugs and solvent abuse.
- To have a complaint about any NHS service investigated and to receive a full and prompt written reply from the Chief Executive of the relevant Health Authority.
- To see any medical report written about you for the purposes of insurance or employment.
Opening Times
- Monday
08:30am to 06:30pm
18 30 - 20.00 by appointment at Hub sites - Tuesday
08:30am to 06:30pm
18 30 - 20.00 by appointment at Hub sites - Wednesday
08:30am to 06:30pm
18 30 - 20.00 by appointment at Hub sites - Thursday
08:30am to 06:30pm
18 30 - 20.00 by appointment at Hub sites - Friday
08:30am to 06:30pm
18 30 - 20.00 by appointment at Hub sites - Saturday
09:00am to 05:00pm
09 00 - 17 00 by appointment at Hub sites - Sunday
CLOSED
CLOSED
