Seymour House and Lock Road Surgeries
154 Sheen Road, Richmond, Surrey, TW9 1UU and 55a Lock Road Ham TW10 7LJ
Current time is 10:25 - We're open
Telephone: Seymour House Surgery Richmond 0208 940 2802/ 0208 940 3228 Lock Road 0208 940 1400/940 8922
Fax: Seymour House 0208 332 7877 Lock Road 0208 332 7797
Out of Hours: 111
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Your Responsibilities
- By leading a healthy lifestyle and therefore minimising health risks, you will be helping not only yourself but also your doctor.
- Please try to attend appointments on time. If you have to change or cancel an appointment, tell the practice as soon as possible.
- Please be patient if your appointment is delayed. Delays are often caused by patients needing emergency attention.
- Requests for repeat prescriptions should be made to reception, in plenty of time to avoid unnecessary delay in treatment.
- Prepare for your doctor, talk to him and give him as much information as possible. It might help to make a note of symptoms before the consultations so you don’t forget anything.
- Whilst privacy is at all times respected, reception staff may need further details about a visit or appointment to help doctors assess the degree of urgency.
- Be sure to notify your doctor promptly of any change of address or family details such as marriage.
- Home visits should be regarded as a service for the genuinely housebound or seriously ill. Requests for home visits should be made before 11.00am wherever possible.
- If you are in any doubt about the seriousness of an illness, or whether you or a member of your family need a home visit, telephone your doctor for advice.
- Similarly night visits should be requested only when felt to be absolutely necessary.
- Usually the “on-call” doctor has to be on duty again the next day.
- Patients should respect the need for doctors to have enough rest to be fit and alert for the following day’s work.
